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Assistant Store Manager – Technology Services

Location: Texas
Experience: Standard Management (Manager/Supervisor of Staff)
Industry: Consumer Products and Services / Retail & Wholesale


Bayside Search Group is currently working with a leading big box retailer that is seeking an Assistant Store Manager – Technology Services for one of their top performing stores located in Dallas, Texas. This is a high-profile leadership position reporting directly to the General Manager.


We are seeking an Assistant General Manager with experience leading a service focused, highly technical computer and technology repair team, in delivering best in class results. Candidates for this opportunity MUST have retail management experience! Ideally, candidates will have experience in computer or technology repairs and services, or a personal passion for computers/technology.


This highly-visible position has the ability to impact sales, drive margin, and coach and develop a highly skilled team of store associates.



  • Maintain orderly operation and safety of all areas of responsibility; ensure that service policies and procedures are being properly carried out at the store level
  • Consistently achieve customer satisfaction, sales, productivity, payroll and expense goals of the service repair shop
  • Maintain fiscal and operational controls including planning and managing departmental budget (Service Department P&L)
  • Through Service Department leadership, ensure all customer and/or computer issues are resolved in a timely manner and in alignment with company policy
  • Work effectively through associates to achieve desired results regarding customer satisfaction, sales, productivity and technical solutions
  • Ensure associates maintain appropriate technical certifications (CompTIA A+ and Apple Certification) to enable proper service of products
  • Participate in and lead open and close procedures, to include freight flow and merchandise processing as well as tracking of company assets through inventory control
  • Manage staffing, orientation and training to ensure competent and certified associates are hired, trained and scheduled to properly service our customers
  • Develop and coach associates in the areas of customer satisfaction, product knowledge, solution selling and standard operating procedures; ensure goals and results are communicated
  • Ensure human resource issues are handled in accordance with guidelines; partner with Regional HR Manager and Store Manager when needed



  • Bachelor’s Degree preferred, but would consider talented retail leaders with equivalent industry experience
  • 2+ of experience with a major big box retailer in a high-volume, 30,000+ square-foot store, preferably in a productivity-based computer or technology service and repair environment
  • Previous experience in all aspects of retail management: driving sales, merchandising, operations, freight flow and technical customer service
  • Experience in human resources functions and capable of hiring, retaining and coaching qualified employees
  • Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
  • Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays
  • Experience within the consumer electronics industry is strongly preferred, with direct accountability for achieving P&L and customer satisfaction targets



  • Competitive base salary
  • Full benefits and 401(k)
  • Tuition reimbursement
  • Dynamic company culture
  • Future growth opportunities within a highly-visible store


Education: Bachelor’s Degree
Reference Id: 3789
Recruiter: Rebekah Markeson
Recruiter Email:
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