A major “Big Box” retailer, is currently looking for an accomplished Retail Store Operations Manager in Santa Clara, California. This company is a prominent high volume “Big Box” retail organization, and they are actively seeking a results-driven, high energy and strategic professional with a passion for technology and electronics to assume a pivotal role within their management team.

As the Retail Operations Manager, you will be instrumental in propelling sales growth, resource management, and providing effective leadership to a high-performing operations team. If you are passionate about driving revenue, fostering exceptional customer experiences, and making a significant impact in the Silicon Valley Area, we encourage you to submit your resume.

RESPONSIBILITIES:

• Maintain orderly operation and safety of all areas of responsibility; ensure that operational policies and procedures are being properly carried out at the store level
• Consistently achieve inventory control, customer satisfaction, productivity, payroll and expense goals
• Conduct physical inventory; manage all freight flow and merchandise processing, including regular cycle counts and tracking of company assets
• Serve as manager-in-charge during absence of General Manager or other store managers
• Ensure the execution of ad set and visual merchandising standards
• Manage staffing, orientation and training to ensure competent supervisors and associates are hired, trained and scheduled to properly service our customers
• Develop and coach supervisors and associates in all departments in the areas of customer satisfaction, product knowledge, solution selling and standard operating procedures
• Ensure human resource issues are handled in accordance with guidelines; partner with Regional HR Manager and Store Manager when needed

EXPERIENCE:

• Five or more years of experience with a major big box retailer, or a sales oriented retail organization in a high-volume operation, preferably in a commissioned sales environment or within the consumer electronics industry
• A college degree is preferred, but experience is key.
• Previous experience in all aspects of retail management: driving sales, merchandising, operations, freight flow and customer service

BENEFITS:

• Flexible Scheduled & Excellent Pay
• Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
• Employee Discount that includes a Friends & Family Discount Program
• Tuition Reimbursement & Education Discounts
• Relocation Assistance
• 401K Plan with Company Match
• Vendor & Company Job Training
• Career Advancement