Talent will get you in the door, but

character will keep you in the room.


Every year, Brendan Witcher looks at top buzzwords and then sits down with retailers…Read More

A dollar of digital fraud costs merchants $2.94

Dive Brief: The average number of successful fraudulent transactions per month continues to…Read More

The Broken Windows Theory Of Customer Service And Customer Experience Improvement

Micah Solomon , CONTRIBUTORConsultant, keynote speaker, thought leader. micah@micahsolomon.com  Opinions expressed by Forbes Contributors are…Read More

7 Ways Gen Z Shoppers Are Different From All Others — And None Include Technology

Don’t overvalue their love of technology too much. Left to their own…Read More

Three Retail and CRE Trends To Watch In The Second Half Of 2018

I just returned from the retail real estate industry’s annual convention in…Read More

The new normal: How retailers continue to evolve

Have you heard that retail is dying? We have too — but…Read More

Take Note, Nike And Adidas: Lululemon May Become A Real Threat

Lululemon Athletica  saw its shares surge to a record high on Friday…Read More

Why Big-Box Retailers Target And Kohl’s Are Going Small

A small-box Target store in Brooklyn, New York. Photographer: Mark Kauzlarich/Bloomberg While…Read More

Which E-Commerce Retailers Discount The Most?

When buying something online, there is usually an intriguing field during the…Read More

Nearly half of young shoppers will spend more this holiday season

Dive Brief: While most consumers (54%) say they’re keeping their holiday spending…Read More

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